Managing Your Easel Pro Membership FAQ

What are the Easel Pro membership options?

Day Pass
Day passes are $2.99 per day. You can purchase a minimum of  1 day  pass and as many as 20  day passes at any given time. Day passes do not expire, and you can choose when you want to use a day pass instead of one of your free carve days. 

Monthly Membership
Monthly memberships are $19.99 per month. This is a recurring charge: you will be billed every month until you cancel your Easel Pro membership. Monthly memberships grant you access to all of Easel Pro's features, including unlimited carving, for 30 consecutive days.

Annual Membership
Annual memberships are $155.88 per year. This is a recurring charge: you will be billed every year until you cancel your Easel Pro membership. Annual memberships are the equivalent of a $12.99 monthly charge, but you pay the full cost upfront when you activate your membership. Buying an annual membership saves you 35% off the cost of 12 monthly memberships. Annual memberships grant you access to all of Easel Pro's features, including unlimited carving, for a full year.
 

Can I use Easel Pro for free?

When you purchase an X-Carve or Carvey machine, you purchase access to Easel Pro for any four (4) days of your choosing each month. You will always have access to designing with Easel Pro’s features, but you only have access to carve projects with these features for four days every month if you don’t have a paid Easel Pro membership.

Feel free to design as many projects using Easel Pro features as you’d like. However, keep in mind that you will only be able to carve Easel Pro projects four days each month (unless you have an active Easel Pro monthly or annual membership).

You activate one of your four Easel Pro carve days (measured in 24 hours) when you go to start a carve using any of Easel Pro’s features. Easel will tell you what Easel Pro features you are attempting to use:



If you do not have an Easel Pro membership but have designed a project with an Easel Pro feature, you will be prompted to make a choice about how you'd like to continue. The pop-up notification will tell you how many free carve days you have remaining for a given month. To use one of your carve days, click the button that says "Use a Free Day." 



Activating a carve day will bring you directly into the carve walkthrough menu.



Once activated, you will have access to carve Easel Pro projects for 24 hours. Once those 24 hours are up, you can choose to use another of your four carve days or revert back to using standard Easel. You can always see how much time is left in your carve day by hovering over the Carve button. 



Remember that you can always create and design projects using Easel Pro’s features: it is only when you start a carve with an Easel Pro feature that you can activate one of your four carve days.


How do I know I am using Easel Pro and not Easel?

The interface for Easel Pro looks different than Easel. The easiest way to see if you are in Easel or Easel Pro is by looking at the top navigation bar. There are two visual cues in the navigation bar indicating that you are using Easel Pro and not Easel: 


How do I purchase an Easel Pro membership or day pass?

All memberships are activated when you click the "Carve" button to carve a project with an Easel Pro feature—like v-carving or a specialty font—for the first time. A pop-up window appears notifying you that you are using an Easel Pro feature. From this pop-up, you can do a few things: use one of your four-per-month free carve days (if you own an X-Carve or Carvey); purchase an Easel Pro Day Pass for $2.99 per day; purchase an Easel Pro monthly or annual membership; or add your order product key from your X-Carve order if you purchased Easel Pro from the X-Carve configurator.

Here's a preview of the pop-up and the options you can choose: 




If you've selected an option that requires payment, a payment box appears where you can enter your credit/debit card information:



If you choose to purchase a day pass, monthly membership, or an annual membership from the pop-up window, your card will be charged immediately and you will gain instant access to Easel Pro. Your membership includes unlimited Easel Pro carving. 

How do I activate an Easel Pro membership purchased from the X-Carve configurator?

If you purchased an Easel Pro membership from the X-Carve configurator, we will charge your credit card at the time of purchase. However, your Easel Pro membership will not be activated until you enter your product key in the pop-up, under "Unlock a Purchased Subscription."



In other words, you will purchase your membership in the X-Carve configurator. You do not need to activate your membership until you have your X-Carve assembled and you are ready to carve your first Easel Pro project. You can also start by carving Easel projects and choose not to activate your Easel Pro membership right away if you prefer that, too. This allows you to maximize your Easel Pro membership period by choosing when you want to activate it. 

How do I renew my (monthly or annual) Easel Pro membership?

Monthly and annual Easel Pro memberships are automatically billed on a recurring basis. If you are on a monthly membership, you will be charged each month until you cancel your Easel Pro membership. If you are on an annual membership, you will be charged each year until you cancel your Easel Pro membership.

How do I cancel my Easel Pro membership?

Click on the Easel Pro icon in the upper left corner of Easel Pro. In the pop-up menu, select the "Account" tab. To cancel your membership, click the "cancel membership" button.

How do I update my Easel Pro billing information?

Click on the Easel Pro icon in the upper left corner of Easel Pro. In the pop-up menu, select the "Account" tab. To update your billing information, click "Update billing information" and follow the steps in the pop-up that appears.

 

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