Ordering

How do I know if a product is in stock?

In most cases if the add to cart button is active on the product page the product is in stock. If you would like to double-check our stock levels please contact us and someone from our customer success departme...

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Do you have a retail store location?

Unfortunately, we are online only with no retail storefront location. We do not have a showroom or samples available on display. If you are in the Chicago area and would like to pick up your order from our war...

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Do you accept PayPal?

Yes, we accept PayPal! Click here for more information regarding the process.

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Are you able to process orders in person or over the phone?

We are currently not set up to process orders in person or over the phone. If you need help ordering online, please contact us and we'd be more than happy to assist you.

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Do you accept purchase orders?

We currently accept payment by purchase order on orders over $1000 from US government and educational institutions. If your institution is qualified, please first create an account with us here, then email us ...

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Our organization is tax exempt—how do we place an order?

To set up a tax exempt user account you must first create a user login. Once you have completed this step please contact us with a copy of your tax exempt certification along with the email address you used to ...

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What is my order status?

You can view your order status by logging in and going to your Order History page. A list of your recent orders will appear along with a tracking number if it has been created. If there is no tracking number, t...

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Do you offer discounts?

We strive to offer the lowest prices on all of our products to all of our customers. We cannot give discounts for quantity, for educational or military status or any other type of discount.

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Do I have to pay sales tax?

Our website only charges tax if you are shipping your order to an address in the state of Illinois (IL, Massachusetts (MA) or North Carolina (NC) where we currently have a business presence. For international c...

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Do you offer material samples?

Unfortunately we don't provide samples. You would have to order (1) item from the website. We don't have any minimum order requirement beyond that. If you decide that the material is not right for your applic...

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