Troubleshooting

Wrong COM port selected (windows)

Unfortunately, we've found that older Windows operating systems (Window XP, Windows 7, and Windows 8) sometimes have issues connecting with the Arduino board that comes with your X-Carve kit. Follow these ste...

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GShield isn't communicating properly with the Arduino

Ensure gShield is seated all the way down on your Arduino board If you are using a Windows computer, make sure you downloaded the Arduino IDE. Download the IDE if you haven't done this. Once you've down...

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WebGL is disabled

If using Chrome, check if WebGL is available WebGL is enabled by default in Chrome for most recent graphics cards. However, there are some cases where WebGL may not be available. See Chrome WebGL Help for m...

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Part of the design didn't carve

Easel will only carve the parts of the design that are reachable by the current bit. If the bit is too large, the area will be highlighted in red in 3D and will not be carved. You can fix this by either making ...

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Design carved in the wrong place

If your design carves in the wrong place, or part of the design is offset from another part or layer, here are a few things to check: Make sure your belts are tight. Make sure your v-wheels are not too ...

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The bit is too large relative to the design or parts of the design

Check Easel for red highlights in the 3D preview. The bit cannot reach anywhere there are red highlights. Enlarge your design Choose a smaller bit Associated Symptoms Part of the design was skipped...

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Part of the design was skipped

Thinner parts of the design were either not cut or were skipped entirely. Possible Causes The bit is too large relative to the design or parts of the design

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Z-Axis zero is wrong

First pass did not touch the top of the material Attempt the job again, making sure the bit is touching the top of the material before you confirm the home position Associated Symptoms Depth issues

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Depth is wrong

Throughout the cutting process, the depth is either completely wrong or each pass is cutting an un-even amount of material Possible Causes Bit is loose in the collet Material is not level or is warped Z-A...

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Grinding noise during a carve

While the machine was cutting the machine made or makes grinding noises Possible Causes Stepper motors aren’t getting enough current Stepper motors aren’t running in the correct direction V-Wheels are too...

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