Troubleshooting

The bit broke

During a job, the bit snapped off. Possible Causes Wrong material selected Feed rate and/or depth per pass is too high

Read article

Spindle issues

When its time to run the job, the spindle doesn't run smoothly or doesn't work at all. Possible Causes Spindle RPM is inconsistent Quiet Cut spindle won't turn off Wiring issue Toggle switch on power sup...

Read article

Rough edge cuts

The cuts that the machine leaves are jagged, frayed or have chatter. Possible Causes Bit is loose in the collet Feed rate and/or depth per pass is too high Wrong bit was used One or more V-Wheels are loo...

Read article

Homing cycle fails

When telling the machine to go through the homing cycle through Easel. It doesn't work properly. Possible Causes Machine is not set to use homing switches Wiring issue Carvey Smart Clamp is defective Th...

Read article

Machine stops carving

Part way through a job, the machine just stops carving. Possible Causes Wiring is loose Consistent Internet Connection Issues USB connection is loose or faulty Electromagnetic Interference (EMI) interrup...

Read article

Machine components came loose

Bolts, nuts or other components come undone Possible Causes Nuts and bolts were not tightened enough Normal wear and tear caused a nut/bolt to loosen itself over time

Read article

Carving went off path

As the job progresses, subsequent passes are cutting off the path of the design, often in the Y direction. Possible Causes Stepper motors aren’t getting enough current Wiring is loose Feeds and Speeds are...

Read article

Computer fell asleep

Check sleep settings If using a Mac, you can download an app called "Caffeine" to keep your computer from falling asleep Otherwise you can change the sleep settings in System Preferences > Energy Sav...

Read article

Stepper motors aren’t getting enough current

Jog the machine long distances, ensuring the machine runs smoothly Adjust the potentiometer for the corresponding axis on the gShield by rotating the dial clockwise (increase current). WARNING: Potentiomete...

Read article

Belt isn't being gripped by pulley properly

Test pulley set screws, making sure they are tightened all they way Re-tighten if loose. If this occurs often, consider using thread locker (such as Loctite) to prevent the set screws from coming un-done. ...

Read article