Troubleshooting

3D preview isn't displaying

The 3D preview side of Easel is not displaying Possible Causes WebGL is disabled Your Easel window is less than 700 pixels wide

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Test symptom

SVG test Possible Causes Test Possible Cause

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Your Easel window is less than 700 pixels wide

Check screen width and widen if necessary. Resize your window by dragging the side handles until it is at least 700 pixels wide Refresh your Easel page Associated Symptoms

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Design is too small (obsolete)

Associated Symptoms

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Test Possible Cause

Test Image! Associated Symptoms

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GShield Z-Axis MicroSteps jumper setting is wrong

Check your GShield's Z Axis MicroSteps jumper setting. It should be set to 2X microsteps using the little jumper pictured here Associated Symptoms Depth is wrong

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Carvey Smart Clamp is defective

The switch on the Carvey Smart Clamp is not registering and is defective. This could be due to several issues including faulty wiring, defective smart clamp board or from debris getting stuck inside the clamp ...

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USB connection is loose or faulty

Make sure that your USB is properly connected to your machine and cimputer. Try an alternate USB Port on your computer. If available, try using a different USB cable (the ones used with Carvey and The X-Con...

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Does not cut all the way through when it should

The depth of carve was set to match the thickness of the material but machine does not cut all the way through the material or only cuts all the way through in places. Possible Causes Material is not level ...

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Unable to resize objects in Easel

Unable to drag corners to resize objects or text in Easel. Possible Causes Shapes are pinned Due to unknown reasons Easel software is unresponsive

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