Troubleshooting

Due to unknown reasons Easel software is unresponsive

Refresh the Easel page in your browser Restart your computer Associated Symptoms Machine stops carving Machine won't connect Unable to resize objects in Easel

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Internet/Wifi connection was lost

Check to see if your internet / wifi connection is dropping out. The loss of your internet connection will usually cause your machine to stop running the job. Associated Symptoms Machine stops carving

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gShield may have a bad driver (For gShield/Arduino setups)

Turn-off and unplug your machine. Switch the wiring on your gShield from one of the drivers that is working to the driver for the axis that is not working. For example: If your X-axis is moving but your Z-axi...

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FTDI Driver needs to be installed (For Windows users running X-Controller or Carvey)

The device drivers sometimes are not installed automatically when you plug in the device Click the link below to download the FTDI Chip Drivers. Please note: Once downloaded you'll need to install using adm...

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Quiet Cut spindle won't turn off

If your Quiet Cut spindle will not shut off, it is possible you have a bad MOSFET power transistor on the Power Supply Interface. Contact help@inventables.com for further assistance. Associated Sympto...

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Consistent Internet Connection Issues

If you are having consistent internet connection issues while using your X-Carve consider trying an alternative offline workflow as outlined here. Associated Symptoms

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Mac OS version needs to be updated

If you are using a Mac try upgrading your operating system to version 10.10 or higher. Associated Symptoms Machine won't connect

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Shapes are pinned

Disable pinning for the shapes Under the Machine menu, click "Advanced" and make sure "Enable Pinning Shapes" is selected. Select the shape and deselect the pin icon under the Shape tab. Associated ...

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Antivirus or firewall software is preventing the browser from communicating with the Easel Driver

Exact steps will vary depending what antivirus or firewall software you're using. First, you can try temporarily pausing or disabling the antivirus or firewall software to see if the Easel Driver can instal...

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Network settings prevent Easel from communicating with the Easel Driver

Your internet provider's DNS service may not support the Easel Driver. In your computer's network settings, change your DNS server from your internet provider's IP address to another DNS provider's, such as...

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