Free Shipping Program FAQ

How do I qualify for the free shipping program?

In order to qualify for free shipping, you must be located within the contiguous United States and place an order for X-Carve machines that include the Core Components Kit.
 

Are there any other products that qualify for free shipping?

Only X-Carve orders including the Core Components Kit qualify for free shipping.
 

Do other X-Carve Upgrades qualify for free shipping?

Unfortunatly, only X-Carve orders including the Core Components Kit qualify for free shipping.


What if my shipping address is in the state of Hawaii or Alaska?

You must be located in the lower 48 states to qualify for free shipping.

 

What type of shipping method will be used?

The shipping method that will be used is UPS Ground. You can determine the time-in-transit with this UPS calculator.

 

What if I want my order expedited?

We can accommodate those customers in need of faster shipping by offering any of the UPS expedited options. The customer will simply be charged the difference in price between UPS Ground and the expedited option chosen. Those who are interested, please contact our Customer Success team with your order confirmation number and preferred shipping method.

  

What if items in my order are out of stock?

You should receive a backorder notification email shortly after placing your order with an estimated ship date for those out of stock items. As soon as the items are back in stock, they will be shipped out and a shipping notification email with be sent to you directly.

 

What if I JUST ordered before the start of this program, can I get my shipping refunded?

No, unfortunately only orders placed after the program start date will qualify for free shipping.

 

When does this program start and end?

The program starts February 21, 2017, at 3:00 p.m. CST!  At this point, we don’t know the end date. We’re learning as we go, and you’ll be the first to know as things change.

 

Why are we offering this program?

We’re launching this free shipping program as a bit of an experiment after the amazing response to last Cyber Monday’s offer. It’s a next step we’ll learn a lot from on our way to designing a future customer loyalty program.

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